FlipStart

1a) FlipStart's authorized reseller, Dynamisim, may still have accessories for sale. Please visit Dynamisim to find out what accessories are still in stock.

2a) If the AC IN jack has stopped working or is intermittent then the best work around is plugging in the port replicator to your FlipStart and using the AC IN jack through the port replicator. If the FlipStart still does not charge or run with AC then the AC adapter may be bad and will need to be replaced.

3a) The following list provides possible solutions to this problem:

Remove and reattach the battery on the bottom of your FlipStart to ensure a good connection
Make sure that the AC power adapter is plugged into the power port on the REAR of the FlipStart. Make sure that you have NOT mistakenly plugged the AC adapter plug into the headphone jack on the right side of the FlipStart.

4a) The following list provides possible solutions to this problem:

Make sure the Wi-Fi radio is enabled in Control Center.

1. Double-click the Control Center icon in the Windows system tray to open FlipStart Control Center.

2. Select Turn Network Devices On/Off.

3. Select Wi-Fi On in the Wi-Fi/Cellular Devices section.

4. Click OK.

Note: The Wi-Fi radio and the cellular mobile broadband modem cannot both be switched on simultaneously. ( More information...)

Make sure that your wireless network connection has been configured in Windows, and that the connection icon is visible in the Windows system tray and shows that you are connected.
Ensure you are within range of an active 802.11b or 802.11g wireless network.
Try restarting your FlipStart.

5a) The following list provides possible solutions to this problem:

Make sure that the Flipstart's Bluetooth wireless device is enabled in Control Center. Follow these steps to enable the device:
1. Double-click the Control Center icon in the Windows system tray.
2. Click Turn Network Devices On/Off.
3. Set Bluetooth Device to On in the Connectivity Status area.
Double-click the Bluetooth icon in the Windows system tray, and follow the on-screen instruction to re-connect to the external Bluetooth device.
Verify that your external Bluetooth device is in "discovery" mode. The procedure for making a device discoverable is different for different devices; a mobile phone might require that you select an option from a menu, while a keyboard or mouse might only require that you press a button. Consult the documentation for your external device for more information.

6a) The following list provides possible solutions to this problem:

Make sure the two devices are still paired. (Double-click the Bluetooth icon in the Windows system tray, and when the Bluetooth utility starts, check to make sure that the external device is listed in the main Bluetooth Settings window.)
Verify that the external device is in range of the FlipStart. Some connection problems can be caused by the Bluetooth devices being too far away from each other. Refer to your device's user manual for recommended operating distances.
Verify that Windows is configured to accept incoming Bluetooth connections (For more information, see Windows Help.).
Verify that there are no other Bluetooth devices in the area either trying to connect to the external device or actively using it. If there are, wait until the other Bluetooth devices have finished using the external device you want to use.
Verify that there are no other devices in the area using the same radio frequency (2.4 GHz) as the Bluetooth wireless devices. Some devices that might cause radio interference include microwave ovens, Wi-Fi-enabled computers or access points, and some cordless telephones. If you think this might be the problem, try moving your FlipStart and external Bluetooth device out of the range of the potentially interfering device.
Try removing the connection to the external Bluetooth device from the FlipStart, and then adding it again.
1. Double-click the Bluetooth icon in the Windows system tray.
2. Select the device from the list of external devices, and click Delete.
3. Click New Connection. Follow the on-screen instructions for connecting to the external Bluetooth device.

7a) The following list provides possible solutions to this problem:

Use your finger to operate the touchpad, rather than a sharp object like a pencil or stylus. Sharp objects can damage the touchpad.
Inspect your touchpad or touchstick closely to ensure no crumbs, particles, or oil smears are marring the surface or are stuck in crevices. Clean the input device with a damp, soft cloth, if necessary.
Follow these steps to reset the touchstick or touchpad calibration settings:

1. Shut down Windows, and turn off the FlipStart.

2. Disconnect all power sources by unplugging the power cord and removing the battery. Make sure you leave them disconnected for at least 10 seconds.

3. Reconnect the power sources by connecting the power cord and attaching the battery.

4. Turn the FlipStart on.

8a) The following list provides possible solutions to this problem:

Make sure you have closed your FlipStart completely.
Press the Jog Dial to turn on the InfoPane screen's backlight.
Try restarting your FlipStart.

9a) The InfoPane password is set by default to 1234. If you turn on the InfoPane security code feature in Control Center and do not enter your own PIN, you must enter this password when prompted.

Note: By default InfoPane's security code feature is disabled.

10a) The following list provides possible solutions to this problem:

Move the touchstick in all directions for a few seconds.
Recalibrate the touchstick by restarting the computer. During startup, make sure that nothing is in contact with the touchstick or touchpad.

11a) To solve this problem, complete the following steps:

For Windows Vista users:

Click Start | Control Panel and select Printers and Other Hardware.
Click Mouse and select the Pointer Options tab.
Under Visibility, select Display pointer trails.
Click Apply, and click OK.

For Windows XP users:

Go to Start | Control Panel | Mouse and choose Pointer Options.
In the Visibility area, select Display pointer trails.
Click Apply, and click OK.

12a) Snap the included port replicator onto the rear of the FlipStart as shown in the illustration below. Be sure to attach the connectors in the order shown, or you might damage the port replicator.

13a) It's easy to expand your FlipStart to accommodate your working environment by adding a larger computer monitor or other video device. The port replicator that comes with your FlipStart includes a standard VGA port that enables you to connect any video device with a standard VGA cable.

Attach the port replicator to the back of your FlipStart.
Connect the VGA cable from the external monitor to the VGA port on the port replicator.
Turn on the monitor and the FlipStart.
Press Fn+R. (In some cases, you might need to press Fn+R again.)

The Windows desktop from your FlipStart should now appear on the external monitor or other video device.

14a) Note: Before you can use the built-in mobile broadband device to connect to the Internet using the Sprint Mobile Broadband Network, you must first purchase a Sprint Mobile Broadband data plan and activate the device. Answer Link for more information.

Once you have purchased a plan and activated the mobile broadband device, follow these instructions to connect to the network:

Enable the mobile broadband device on your FlipStart.

a. Double-click the Control Center icon in the Windows system tray to start FlipStart Control Center.
b. Click Turn Network Devices On/Off.

c. Click Cellular Network On in the Wi-Fi/Cellular Devices section, and then click OK.
Note: In Control Center, if you see the message Airplane Mode is in effect, turn the wireless radios on by pressing Fn + Q.

Double-click the Sprint Mobile Broadband icon on the desktop.

After the software has loaded, click the Go button to connect to the Sprint Mobile Broadband Network.

15a) One of the biggest challenges with devices such as the FlipStart is battery life. Operating both Wi-Fi and mobile broadband (EV-DO) network devices at the same time would be an inefficient use of battery power. In most cases, you will only require one wireless broadband connection at any given time. Thus, the FlipStart is designed to let you choose which type you prefer. This design gives you the best option for a fast wireless connection while offering the most efficient use of your battery.

16a) The following list provides possible solutions to this problem:

Make sure that you have turned on the wireless device in FlipStart Control Center.

1. Double-click the Control Center icon in the Windows system tray.

2. Click Turn Network Devices On/Off.

3. Click Cellular Network On in the Wi-Fi / Cellular Devices section.

4. Click OK.

After following these steps, double-click the Sprint Mobile Broadband icon on the desktop, and click Go after the Sprint Mobile Broadband connection software has started.

17a) The Windows Product Activation Key is located on the Microsoft Certificate of Authenticity (COA) sticker on the bottom of the FlipStart. If you attached the battery before writing down the Product Activation Key, this sticker is no longer visible.

If you have already started up your FlipStart and now need to view the sticker to get the Product key information, do the following:

Shut down Windows, and turn off your FlipStart.
Remove the battery by pressing the battery button and gently sliding the battery down and away from the FlipStart.
Write down the Windows Product Activation Key from the COA sticker on the bottom of the FlipStart.
Reattach the battery.
Restart the FlipStart.
When prompted by the Windows setup process, enter the Product Activation Key you wrote down.

18a) Before you begin, make sure that you have purchased a Sprint Mobile Broadband data plan and activated the mobile broadband device on your FlipStart. For more information, see the instructions included in your FlipStart package.

Double-click the Sprint Mobile Broadband icon on the Windows desktop.
Click Menu in the upper left corner of the window.
From the menu, select Settings > General.
Select Launch Connection Manager automatically.
From the drop-down box at the top of the window, select Sprint PCS Vision - Sierra Wireless.
Select GO automatically when ready.
Click OK.

Note: If you see Sprint PCS Vision: No device... or cannot connect, switch on the mobile broadband device using FlipStart Control Center.

From now on, whenever you turn on the mobile broadband device in Control Center, the Sprint Mobile Broadband connection software will automatically start and connect to the Sprint Mobile Broadband network.

19a) InfoPane can check for new e-mail messages when the lid is closed. However, this feature is turned off by default. To enable this feature, you must first set up your FlipStart using the following procedure.

Ensure that the following features in Microsoft Office Outlook and Windows are set up properly:
- Microsoft Office Outlook has an e-mail account set up, and you are able to retrieve e-mail messages using this account.
- Microsoft Office Outlook is not configured to prompt for a password whenever you check for new messages.
- Microsoft Windows is not set up to prompt for a password when waking up from Standby mode.
Enable a sync interval using FlipStart Control Center. (Open Control Center by double-clicking on its icon in the Windows system tray, navigate to InfoPane > Change InfoPane/Windows sync intervals, and make a selection.)

Note: You must restart your computer after changing the sync interval in Control Center. Only then will the new settings to take effect.

Ensure that the default behavior for putting Windows in Standby mode when the lid is closed is enabled in FlipStart Control Center. (In Control Center, navigate to InfoPane > Turn on/off Windows standby mode.)
Ensure that you have set up a wired or wireless network connection and that the network device is available (for example, that the Wi-Fi radio or mobile broadband device is switched on).

Note: You must be within range of a network for InfoPane to be able to retrieve new e-mail messages while the lid is closed.

Ensure that Microsoft Office Outlook is running and connected when you close the lid.

20a) The internal microphones cannot be switched on when headphones or other audio devices are plugged into the audio jack. If you need to use headphones and microphones simultaneously, use the combination ear bud/microphone device that was included in the FlipStart package. Alternatively, you can purchase a Bluetooth wireless audio device (such as a Bluetooth headset) and connect wirelessly to your FlipStart.

21a) This is a known issue when using some versions of Microsoft Windows.

To work around the issue, follow these steps:

Shut down Windows, and turn off the FlipStart.
Disconnect all power sources by unplugging the power cord and removing the battery. Make sure you leave them disconnected for at least 10 seconds.
Reconnect the power sources by connecting the power cord and attaching the battery.
Turn the FlipStart on.

22a) This is a known issue when running Windows XP, but can be avoided by taking the following steps:

1. Set options in FlipStart Control Center.

a. Start Control Center by double-clicking on its icon in the Windows system tray.

b. Click InfoPane on the left side of the Control Center window.

c. Click Turn on/off Windows standby mode and select Do Nothing.

d. Click OK.

2. Set Power Options in Windows Control Panel.

a. Go to Start | Control Panel | Power Options. (Note: Depending on how you choose to view Control Panel, you may need to click Performance and Maintenance before you can click Power Options.)

c. Click the Advanced tab in the Power Options Properties window.

d. Under When I close the lid of my portable computer:, select Standby.

e. Click OK.

23a) This is a known issue. To work around the issue, always start the camera by pressing Fn + E.

24a) Your wireless device may be turned off. Follow these steps to check on the device's status:

Double-click the Control Center icon in the Windows system tray.
Click Turn Network Devices On/Off.
Check the status of your wireless device in the Connectivity Status area.
Make a selection in the Connectivity Status area to turn the appropriate wireless device on or off.
Click OK.

25a) The first time Outlook connects to an Exchange server, Outlook caches e-mail, contact, and calendar information from the server. If this cacheing process is interrupted or not allowed to complete, then every time you subsequently open the program, Outlook might exhibit symptoms of instability, such as crashing, freezing, or quitting unexpectedly. This behavior in turn prevents you from adjusting the account settings from within Outlook to try and fix the problem.

To resolve this issue, follow these steps:

A. Use Control Panel to disable cached Exchange mode.

Go to Start | Control Panel | User Accounts | Mail. (Note: If you are using Control Panel's "Classic" view, click Start | Control Panel | Mail.)
In the Mail Setup window, click E-mail Accounts.
In the Account Settings window, double-click the e-mail account name on the list.
In the Change E-mail Account window, clear the Use Cached Exchange Mode check box.
Click Next, click Finish, and then click Close, and then Close again.

B. Use Outlook to disable the FlipStart Outlook Add-in, re-enable cached Exchange mode, and re-enable the FlipStart Outlook Add-in.

Start Outlook, and from the Tools menu, select Trust Center.
In the Trust Center window, click Add-ins in the left pane of the window.
Near the bottom of the window, select COM Add-ins from the Manage drop-down menu, and then click Go.
In the COM Add-Ins window, clear the check-box next to FlipStart Outlook Addin, and click OK.
From the Tools menu, click Account Settings.
In the Account Settings window, select your e-mail account and click Change.
Select Use Cached Exchange Mode.
Click Next, and then Finish.
Restart Outlook. Synchronization between Outlook and the remote Exchange server should now take place without error.
Repeat steps 1-3.
In the COM Add-Ins window, select the check box next to FlipStart Outlook Addin, and click OK.
Restart Outlook.
Verify that the program launches correctly and no longer displays unstable behavior.

26a) If you are experiencing problems with wireless connections not reconnecting when Windows comes out of Hibernate or Standby modes, try the following procedure to resolve the problem.

Double-click the FlipStart Control Center icon in the Windows system tray.
Under Ethernet/Wireless settings, click Configure and change Ethernet options.
On the Connecting to Ethernet tab, select Do nothing.
Click the Disconnecting from Ethernet tab, and select Do nothing.
Click OK, and close FlipStart Control Center.

27a) If you are experiencing a dim or blank main LCD screen when Windows comes out of Standby or Hibernate mode, this could be the result of a known issue with how the FlipStart's brightness controls interact with Windows. Try the following procedure to work around the issue.

Before you put your FlipStart into Standby or Hibernate mode, manually adjust the main screen brightness one level higher than its current setting by pressing Fn+W and then using the Jog Dial to make adjustments.
If manually adjusting the brightness does not work the first time, try repeating the procedure until you reach the maximum brightness level.

If following this procedure resolves the problem, remember not to set the screen brightness level lower than this before Windows goes into Hibernate or Standby mode.

28a) There are several ways to install programs onto your FlipStart, depending on the program to be installed.

Installing from a local network

When you have successfully connected to your home or office network, you can access other computers on your network to install programs. There are two ways to do this:

Share a CD-ROM, DVD-ROM, or hard disk drive on a computer, and then access it with your FlipStart from the network. Run the installation program from the shared drive, and choose the installation location on your FlipStart's C: drive.
Copy the installation files from another computer to your FlipStart over the network. Then, run the installation from your FlipStart.

Installing downloaded files from the Internet

When you have successfully connected to the Internet, you can download software installation files from Internet sites. Once an installation file is on your FlipStart, you can run the installation program from your FlipStart.

Installing from a removable storage device

Removable storage devices range from CD or DVD drives to external hard drives to USB flash drives. If you have one of these storage devices, you can install programs on your FlipStart simply by plugging the drive into the FlipStart's USB port.

Installing programs directly from another computer

If you have an Ethernet crossover cable, you can connect your FlipStart directly to another Windows-based computer to form a network. An Ethernet crossover cable is a special type of network cable specifically used to connect two computers to each other.

To connect your computers, plug one end of your crossover cable into the Ethernet port of your desktop or laptop computer. Plug the other end of the Ethernet cable into your FlipStart's Ethernet port, located on the back of the port replicator. (For more information about using the port replicator, click here.) Windows will recognize the new network and show a 'connected' icon in the lower part of your screen in the system tray.

Once your computers are connected, you can install software from the network as described above in Installing from a local network.

29a) Your FlipStart has the ability to boot from a bootable USB flash drive or USB hard drive. Use the procedure below to configure the BIOS settings to boot from such a device.

Note: Before you begin, ensure that the drive is bootable and contains an operating system, such as MS-DOS or WinPE. Not all USB flash drives are bootable. Please check your drive's user manual or manufacturer's specification to verify that your USB drive is bootable.

Attach the USB flash or hard drive to a USB port on the FlipStart.
Turn on the FlipStart, and when you first see the FlipStart logo screen, press Delete.
The main System BIOS Setup screen appears.
Use the down arrow key on the direction pad or Tab to select Basic CMOS Configuration, and then press Enter.
Use the arrow keys to move the selection highlight to Drive C: in the Drive Assignment Order section in the left column of the screen.
Press the spacebar until the Drive C: option shows USB Hard Drive.
Check that the Boot 1st item in the Boot Order section is set to Drive C:.
Press Esc to return to the main screen.
Use the down arrow key on the direction pad or Tab to select Write to CMOS and Exit, and then press Enter.
When prompted Save Changes and Exit? (Y/N), press Y.
The system reboots automatically from the external drive.

To return the system to the factory default setting of booting from the internal hard drive, see Resetting the FlipStart BIOS to the factory default settings.

Note: In the Boot Order area on the Basic CMOS Configuration screen, selecting Drive D: for any option has no effect. The system will always boot to Drive C:. If you wish to boot to a C: drive other than the internal hard drive, you must first change the Drive C: assignment in the Drive Assignment Order area to the type of drive that you want to boot to (such as an external USB Hard Drive).

30a) If you have made changes to the BIOS settings and need to quickly return to the factory default settings, follow the procedure outlined below.

Note: Resetting the BIOS to the factory default settings only affects settings such as drive assignments. You will not lose any data on the hard drive by restoring factory defaults.

Turn on the FlipStart, and when you first see the FlipStart logo screen, press Delete.
The main System BIOS Setup screen appears.
Use the down arrow key on the direction pad or Tab to select Reset CMOS to factory defaults, and then press Enter.
When prompted Reset CMOS to factory defaults? (Y/N), press Y.
The system reboots automatically with factory settings applied.

31a) Your FlipStart has the ability to boot from a bootable USB CD or DVD drive. Use the procedure below to configure the BIOS settings to boot from such a device.

Note: Before you begin, ensure that your CD or DVD is bootable and contains an operating system, such as MS-DOS or WinPE. The DVD recovery disc included with your FlipStart can be booted from an external DVD drive.

Attach the USB CD or DVD drive to a USB port on the FlipStart.
Power on the CD or DVD drive, and insert the bootable CD or DVD into the drive.
Turn on the FlipStart, and when you first see the FlipStart logo screen, press Delete.
The main System BIOS Setup screen appears.
Use the down arrow key on the direction pad or Tab to select Basic CMOS Configuration, and then press Enter.
Use the arrow keys to move the selection highlight to the Boot 1st item in the Boot Order section.
Press the spacebar until the Boot 1st item shows CDROM.
Press Esc to return to the main screen.
Use the down arrow key on the direction pad or Tab to select Write to CMOS and Exit, and then press Enter.
When prompted Save Changes and Exit? (Y/N), press Y.
The system reboots automatically from the CD or DVD in the external drive.

To return the system to the factory default setting of booting from the internal hard drive, see Resetting the FlipStart BIOS to the factory default settings

32a) The FlipStart has the ability to boot from a bootable USB floppy disk drive. Use the procedure below to configure the BIOS settings to boot from such a device.

Note: Before you begin, ensure that the floppy disk is bootable and contains an operating system, such as MS-DOS or WinPE.

Attach the USB floppy disk drive to a USB port on the FlipStart, and insert the bootable floppy disk into the drive.
Turn on the FlipStart, and when you first see the FlipStart logo screen, press Delete.
The main System BIOS Setup screen appears.
Use the down arrow key on the direction pad or Tab to select Basic CMOS Configuration, and then press Enter.
Use the arrow keys to move the selection highlight to Drive A: in the Drive Assignment Order section in the left column of the screen.
Press the spacebar until the Drive A: item shows USB Floppy.
Use the arrow keys to move the selection highlight to the Boot 1st item in the Boot Order section.
Press the spacebar until the Boot 1st item shows Drive A:.
Press Esc to return to the main screen.
Use the down arrow key on the direction pad or Tab to select Write to CMOS and Exit, and then press Enter.
When prompted Save Changes and Exit? (Y/N), press Y.
The system reboots automatically from the disk in the external floppy drive.

To return the system to the factory default setting of booting from the internal hard drive, see Resetting the FlipStart BIOS to the factory default settings.

Note: You do not need to change any settings in the section labeled Floppy Drive Types.

33a) You can use the Recovery DVD to restore your FlipStart's operating system and software to its out-of-the-box state.

What you need:

External USB 2.0 DVD drive
FlipStart recovery DVD (included in FlipStart package)
An available AC power outlet

Essential steps before you begin:

Back up any data you'd like to keep from your FlipStart's internal hard drive. The recovery procedure will totally erase your FlipStart's hard drive.
Remove the battery from the bottom of the FlipStart, and write down the Microsoft Windows product activation key from the sticker underneath the battery.
Make sure that the Flipstart BIOS is set to boot from an external optical drive.
Make sure that the FlipStart is plugged into an available AC power outlet. Do not try this procedure on a FlipStart running on battery power alone.
Make sure that the external USB 2.0 DVD drive is plugged in to an available AC outlet, powered on, and connected to the USB port on the rear of the FlipStart.

After you have completed the required pre-recovery steps, follow the procedure below to reinstall Windows and FlipStart software to your FlipStart.

Warning! If you follow this procedure, you will COMPLETELY ERASE the FlipStart's internal hard drive, including all partitions on the drive. Before you start, be sure that you have backed up your personal data to an external source, such as a USB flash drive or hard drive, a USB DVD drive, or a shared network drive.

If you haven't already, turn on the external DVD drive and plug it into an available USB port on the FlipStart or on the FlipStart port replicator.
Insert the recovery DVD that was included in the FlipStart package.
Connect your FlipStart to AC Power.
Caution: The recovery process can take a significant amount of time to complete based on the speed of the connected DVD drive. Do not attempt the recovery process while the FlipStart is functioning on battery power alone.
Restart or turn on the FlipStart.
During the boot process press any keyboard key when the message Press any key to boot from CD or DVD... appears on the screen. (This message will not appear if the media is unreadable, if the media is not bootable, or if the boot process has not been configured correctly in the BIOS.)
Once the system is booting from the external drive, the recovery system will prepare the recovery enviroment. (You will first see a progress bar while the system uncompresses recovery environment files. You will then see a second progress bar similar to the Windows Vista start up sequence.)
After the FlipStart Recovery Console launches, it will verify that it has all the required files to perform the recovery. (If you see an error message, there may have been an error loading the recovery environment because of errors reading from the media. If this occurs, try starting the recovery process from the beginning).
Note: The recovery enivronment is unable to load the drivers for the mouse buttons located on the top left side of the keyboard. To work around this issue, double-tap the touchpad or use the keyboard (use Tab to move between elements, and Enter to select those elements).
Warning! The recovery process will erase all of the data contained on the hard drive. This includes all partitions contained on the hard drive as well. Be sure you have backed up any data you'd like to keep before proceeding to the next step.
Double-tap the touchpad to click the Start button to launch the recovery process.
When a warning prompt about the recovery process appears, double-tap the touchpad to click the Yes button to start the recovery process.
Wait while recovery process runs. The process takes a variable amount of time based on the speed of the attached optical drive. When the process is complete, the FlipStart restarts automatically.
Upon restart, the FlipStart launches the Windows out-of-box installation and prompts you to enter the Microsoft Windows product activation key. Use the activation key located on the sticker underneath the FlipStart battery that you wrote down prior to beginning this procedure.
Note: Do not use the Microsoft Office or Microsoft Outlook product activation key located on the Microsoft Office or Microsoft Outlook disc case.

Once you have restored Microsoft Windows and the original FlipStart software, be sure to check our software download site for updated FlipStart software and drivers.

34a) This is a known issue with the FlipStart BIOS software. To update the system's date and time with the correct information, do one of the following:

A. Follow this procedure in Microsoft Windows.

Start your FlipStart.
When the Windows desktop appears, double-click the time in the lower-right corner of the Windows taskbar.
Adjust the date and time to the correct date and time in the Date and Time Properties window.
Click OK.

B. Or follow this procedure using System BIOS Setup:

Turn on the FlipStart, and when you first see the FlipStart logo screen, press Delete.
The main System BIOS Setup screen appears.
Use the down arrow key on the direction pad or Tab to select Basic CMOS Configuration, and then press Enter.
Use the arrow keys to move the selection highlight to the date or time setting you wish to change.
Press the spacebar to change the currently selected option.
Press Esc to return to the main screen.
Use the down arrow key on the direction pad or Tab to select Write to CMOS and Exit, and then press Enter.
When prompted Save Changes and Exit? (Y/N), press Y.
The system reboots automatically with the new date and time settings applied.

35a) Under certain circumstances, the sender information for an e-mail message sometimes will not appear when you view the message in FlipStart InfoPane or FlipStart Navigator. This issue occurs when Microsoft Office Outlook has downloaded only an e-mail message's header information and not the body of the message. Outlook will do this in the following circumstances:

You have a low-quality or low-speed Internet connection.
The Internet connection is interrupted while downloading new messages.
You have configured Outlook to download only e-mail message headers.

To work around this issue, either use a higher quality Internet connection or reconfigure Outlook to download the full e-mail message rather than just the headers.

36a) Upgrading the internal hard disk on the FlipStart E-1001S is not offered as an option for this model and is not supported.

If you need additional storage, we suggest that you purchase an external USB 2.0 hard disk in a size that suits your needs and use it with your FlipStart.

You should also note that opening the case on the FlipStart immediately voids the warranty on the unit.

37a) No. Upgrading the RAM on the FlipStart E-1001S is not possible. (The RAM module is actually soldered to the system board and cannot be removed.)

You should also note that opening the case on the FlipStart immediately voids the warranty on the unit.

38a) The Linux operating system is not supported for use with the FlipStart E-1001S.

39a) The FlipStart Service Pack 2 (SP2) software update is available from our download site. This update addresses a number of known issues with the software on the FlipStart Model E-1001 and E-1001S.

Read the rest of this document thoroughly before downloading and installing the FlipStart Service Pack 2 (SP2) software and driver updates.

What's in the download package?

The SP2 download package contains the following files:

FlipStartSP2.msi
ReadMe.txt

FlipStart Service Pack 2 Installation Instructions (if FlipStart Service Pack 1 is already installed)

1. Unzip the FlipStartSP2.msi file from the .ZIP file you downloaded to a location on your FlipStart's hard drive.

2. Double-click FlipStartSP2.msi and follow the on-screen instructions

3. After installation has completed, restart your computer.

After restarting, your system will be updated with the newest FlipStart system software.

FlipStart Service Pack 2 Installation Instructions (if FlipStart Service Pack 1 has NOT been installed)

IMPORTANT: Before you begin, you must first download FlipStartSystemDriversSetup.msi from our download site in addition to the FlipStartSP2.msi file.

1. Unzip the FlipStartSP2.msi file from the .ZIP file you downloaded to a location on your FlipStart's hard drive.

2. Uninstall FlipStart System Software using Windows Control Panel (for Windows XP Professional, use "Add/Remove Programs"; for Windows Vista Business, use "Programs and Features").

CAUTION: Do not uninstall "FlipStart Webcam." Only uninstall "FlipStart System Software."

Note: After you have uninstalled the old software, your FlipStart will be limited to only standard Windows features and functionality until the new FlipStart software files are installed.

3. Double-click FlipStartSystemDriversSetup.msi, and follow the on-screen instructions.
Note: You may receive a security warning asking you to "Allow operation." If you do, click OK or Yes to allow installation to proceed.
Note: You may also receive a security warning that Windows cannot “Verify the Publisher." If you do, click OK or Yes to allow installation to proceed.

4. After the drivers are installed, restart your computer.

5. After the system has restarted, double-click FlipStartSP2.msi, and follow the on-screen instructions.

6. After installation has completed, restart your computer again.

After restarting, your system will be updated with the newest FlipStart system software.

Issues addressed in FlipStart System Software Service Pack 2

The following known issues have been addressed in this Service Pack:

General

Occasionally, users would be unable to log back into their profile once they had logged out.

Control Center

A variety of Control Center settings would not persist after restarting the FlipStart, switching between user profiles, or resuming from Standby mode.
(Windows Vista only) Waiting several seconds before accepting a User Access Control prompt would cause an error message.
Choosing "Prompt me to choose/turn-off Wi-Fi Cellular" in Control Center's wireless connectivity settings would sometimes have no effect and the user would never be prompted to choose between the two wireless connectivity options.
Power settings made in Control Center would sometimes not be made in Windows power settings.
If you had set up user-defined default camera software to run every time the webcam is switched on, the software would not start if the webcam was turned on in Control Center.
Sometimes the Wi-Fi or Cellular radios would immediately turn back on after turning off when you connected via Ethernet.

FlipStart InfoPane

FlipStart InfoPane's meeting alert audio signal would not play if the lid was closed.

FlipStart Navigator

While starting up, FlipStart Navigator would sometimes display an error message, "Not Responding," and would not redraw the screen correctly or respond to user input.
Navigator would remain on the screen even after the Windows key was pressed and the Windows Start menu was displayed.
(Windows Vista only) If you pressed the Navigator key with the Windows Start menu open, Navigator would not appear.
Navigator would sometimes be slow to appear after you pressed the Navigator key.
Navigator would not display the special folders in the Files section if you had not made and saved changes to Navigator settings in Control Center.

40a) You can find all the latest updates and upgrades to FlipStart software at download.flipstart.com.

41a) Use FlipStart Control Center to turn off wireless components when you don't use them regularly. Disabling the Bluetooth or Wi-Fi radios, for example, helps to save power and extend the FlipStart's battery life. (Press Fn+Q to quickly switch off all wireless devices.)

Customize your FlipStart's power management settings in Windows and in Control Center to best fit your usage patterns.
Lower the brightness level of the main screen (pressFn+W and then use the Jog Dial or direction pad (D-pad) arrows to adjust the brightness).
Avoid processor- or hard drive-intensive applications and tasks, such as video playback or video editing.
Do not allow USB devices to run unnecessarily when you are using battery power. Using some USB devices while your FlipStart is running on battery power can greatly reduce the amount of time the battery charge will last.